Grama E Seva Kendra is an online service provider offering a wide range of government and public services, including e-Stamp services, documentation, registrations, and citizen-centric service facilitation.
The Chalange
Grama E Seva Kendra was managing multiple government and public services through manual and fragmented processes. Handling high volumes of service requests, maintaining records, and ensuring timely processing was operationally challenging. The absence of a unified system affected efficiency, tracking, and scalability as service demand increased.
What We Did
Dvilite designed and developed a comprehensive digital solution by:
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Building a centralized system to manage multiple public services
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Designing structured workflows for service requests and processing
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Implementing admin and operator dashboards for day-to-day operations
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Digitizing records for improved accuracy and accessibility
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Ensuring the platform was secure, scalable, and easy to manage
The system was designed to support consistent operations and future service expansion.
Outcome
With the implementation of a unified digital operations platform, Grama E Seva Kendra significantly improved service efficiency and operational reliability. The system now acts as a strong digital foundation for delivering government and public services smoothly, supporting both current needs and future growth.
The Results
- Smoother and faster service processing
- Centralized management of government and public services
- Improved operational efficiency and tracking
- Reduced manual effort and errors
- Scalable system supporting increased service demand
